Terms & Conditions

Last updated: May 21, 2026

These Terms govern your use of the website at neferteribanks.com and the Professional Growth OS service offered by Neferteri Banks ("we," "us," "our") from Marietta, Georgia. By using the site or engaging the service, you agree to these Terms.

1. The service

The Professional Growth OS is a business-systems engagement that may include workflow audit, CRM and pipeline configuration, follow-up and intake automation, content strategy, copy support, AI assistant setup for back-office tasks, implementation training, and post-build support. The exact scope is defined in a written agreement at the start of each engagement.

2. Not clinical or medical advice

The service is business consulting. It is not clinical care, therapy, mental health treatment, or medical advice. Use of this site or booking a discovery call does not create a clinical, supervisory, or provider relationship. You are responsible for your own licensing requirements, scope of practice, professional ethics, and any regulatory obligations applicable to your work, including but not limited to HIPAA, state licensing board rules, and any payer or insurer requirements.

3. Discovery call

The free discovery call is informational and does not by itself create a contract or guarantee of service. Either party may decline to enter a paid engagement after the call for any reason.

4. Paid engagements

Paid engagements are governed by a separate written agreement that sets out the scope, deliverables, payment schedule, timelines, and termination terms. In the case of any conflict between these Terms and your signed engagement agreement, the engagement agreement controls.

5. Payment

Fees are due according to the payment schedule in your engagement agreement. We use third-party processors (Stripe, PayPal, GoHighLevel) for payment. Late payments may pause active work. Refunds, if any, are governed by your engagement agreement.

6. Your responsibilities

• Provide accurate information, access credentials, and brand assets needed to complete the work.
• Respond to requests within reasonable timeframes so the engagement can stay on schedule.
• Use the systems and assistants delivered to you within the boundaries of your professional license, your jurisdiction's laws, and your platform agreements.
• Do not transmit protected health information (PHI), client clinical records, or other regulated data to us through the site, email, or shared tools unless we have a separately signed data agreement covering that data.

7. AI assistants and automation

Some deliverables include AI assistants for back-office tasks such as drafting, formatting, summarizing, follow-up content, and internal note structure. These assistants are not clinical decision-makers and should not be used to diagnose, treat, or speak directly with clients on your behalf without your review and approval. You are responsible for reviewing AI-generated output before it is sent, published, or applied to a client interaction.

8. Intellectual property

We retain ownership of our underlying templates, frameworks, prompts, methods, and reusable components. Deliverables custom-built for you (such as your CRM configuration, workflows, copy specific to your business, and your trained AI assistants) become yours to use within your business upon full payment. You may not resell or rebrand our reusable frameworks as your own service.

9. Confidentiality

Each party will keep the other party's non-public business information confidential and use it only to perform under the engagement. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

10. Disclaimer of warranties

The site and the service are provided "as is" and "as available." We do not warrant any specific business outcome, revenue increase, lead volume, no-show reduction, or other metric. We do not warrant that the site will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the site or the service is limited to the amount you actually paid us in the three months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of business.

12. Indemnification

You agree to defend and indemnify us against claims arising from your use of the site or the service in violation of these Terms, your professional license, your scope of practice, or applicable law.

13. Termination

Either party may terminate an engagement as set out in the engagement agreement. We may suspend access to the site or to delivered systems for any user that violates these Terms.

14. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Cobb County, Georgia, and you consent to the jurisdiction of those courts.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above will reflect the most recent change. Continued use of the site after a change means you accept the updated Terms.

16. Contact

Questions about these Terms?
Neferteri Banks
P.O. Box 7751, Marietta, GA 30065
nefbanks@yahoo.com