Privacy Policy

Last updated: May 21, 2026

Neferteri Banks ("we," "us," "our") operates this website and the Professional Growth OS service from Marietta, Georgia. This Privacy Policy explains what information we collect when you visit this site or engage with our services, how we use it, and the choices you have. By using the site you agree to the practices below.

1. What we collect

We collect only what we need to respond to inquiries and deliver requested services.

• Contact information you give us: name, email, phone number, business name, and any details you share when booking a discovery call, submitting a form, or replying to a message.
• Service information: details about your practice, workflows, current tools, and goals shared during scoping, onboarding, or delivery of the Professional Growth OS.
• Billing information: if you become a client, payment information is collected and processed through our third-party payment processors (Stripe, PayPal, GoHighLevel). We do not store full card numbers on our own systems.
• Site analytics: standard server logs, anonymized page-view data, and cookie-based analytics to understand how visitors use the site.

We do not knowingly collect protected health information (PHI), client clinical records, or other regulated patient data from you. Please do not transmit PHI to us through the site, email, or booking forms.

2. How we use it

• Respond to your inquiry, schedule and conduct your discovery call.
• Scope, design, build, and support the Professional Growth OS service you engage us for.
• Send service-related communications, invoices, and updates.
• Improve the site and the service over time using aggregated, non-identifying analytics.
• Comply with legal obligations and protect our rights.

We do not sell your personal information. We do not share your information with third parties for their own marketing.

3. Tools and processors we use

To run the business we rely on a small set of third-party services. Each receives only the information needed for its function and is bound by its own privacy and security policies.

• GoHighLevel / LeadConnector: CRM, calendar, intake forms, and email or SMS messaging.
• Stripe and PayPal: payment processing.
• Cloudflare: site hosting and security.
• Email and calendar providers: Google Workspace, Zoom.

4. Cookies and tracking

The site uses essential cookies for navigation and may use a privacy-respecting analytics cookie. You can disable cookies in your browser settings; some features may not work as expected if you do.

5. How we keep information safe

We use standard administrative, technical, and physical safeguards. Access to client information is limited to people who need it to deliver the service. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Retention

We keep contact and service records for as long as you remain a client, plus the period required for tax, accounting, or legal purposes. You can ask us to delete records that are not required to be retained by law.

7. Your choices

You can:

• Ask what personal information we hold about you.
• Ask us to correct, update, or delete your information.
• Unsubscribe from non-essential communications at any time using the unsubscribe link in our emails.

To make a request, email nefbanks@yahoo.com with the subject line "Privacy Request."

8. Children

This site and service are intended for business audiences. We do not knowingly collect information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above will reflect the most recent change. Material changes will be communicated to existing clients by email where reasonably possible.

10. Contact

Questions about this policy?
Neferteri Banks
P.O. Box 7751, Marietta, GA 30065
nefbanks@yahoo.com